Finding an eligible maid for your home is a complicated process. Singapore is a place where the majority of the population is from the working class.
With overloaded job schedules, it isn’t easy to manage household activities, whether cleaning, cooking, utensils, or baby-sitting.
Families or individuals from different countries who relocate here for a job usually look for a maid agency that can provide an efficient helper.
It is evident to check out these agencies’ authenticity and service details before booking a housemaid for your place.
We have listed Singapore’s top government-authorized maid agencies that channel an honest and energetic workforce.
| 1. Universal Employment Agency | |
|---|---|
| Phone: | +65 6735 3456 |
| Address: | 304 Orchard Road #03-52 Lucky Plaza Singapore 570279 |
| Office Hours: | Mon – Fri: 10.00 – 19.00, Sat-Sun: 10.00 – 17.00, Tue: Off |
| License No.: | 87C4847 |
| Website: | https://www.universal.sg/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 73.93% | 60.74% (High is Good) |
| Transfer Rate: | 0.76% | 0.86% (Low is Good) |
| Placement Volume: | 428 | 41 (High is Good) |
| Customer Rating | 3.4/5 | 3.5/5 (High is Good) |
| Experience: | 35 years | 5 (High is Good) |
This company has long existed as an agency to deliver hard-working maids in Singapore. In these years, they have managed to build trust and certitude among a large section of the population seeking helpers in their living area.
They have more than 30 years of experience deploying foreign domestic helpers for easy settlement and customer satisfaction.
Key Factors:
- They accept options for maid transfer.
- The clients can get maids from their home country. They can associate with the Universal Employment Agency to finish the authorization paperwork per the laws of the Singapore (Ministry of Manpower) MoM.
- If the client initially has a person at home to guide the maid, they advise keeping a first-time maid with zero working experience.
- They provide equal opportunity to those who have experience working abroad in Malaysia, Indonesia, Hong Kong, etc. but are now waiting for placements in Singapore.
- The clients can renew work permits and maid insurance for Foreign Domestic Workers (FDW) here.
- Since they have been in the field for a long time, many experienced transfer maids are available, especially for child and elderly care.
| 2. Inter Great | |
|---|---|
| Phone: | +65 6344 1559 |
| Address: | 865 Mountbatten Road #01-12 Katong Shopping Centre, Singapore 437844 |
| Office Hours: | Mon – Fri: 10.30 – 20.00, Sat-Sun: 10.30 – 18.30 |
| License No.: | 14C6931 |
| Website: | http://enquiry.intergreat.sg/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 62.46% | 60.74% (High is Good) |
| Transfer Rate: | 0.49% | 0.86% (Low is Good) |
| Placement Volume: | 897 | 41 (High is Good) |
| Customer Rating | 3.9/5 | 3.5/5 (High is Good) |
| Experience: | 8 years | 5 (High is Good) |
This company has an integrated motto of delivering professional, sincere, and honest maids across Singapore island.
With consistency in quality of service, they have grown widely through positive feedback and word of mouth. This led them to win a long list of awards and be included in the “Best 5 Agencies in Singapore” list in 2019.
Key Factors:
- The Inter Great maid agency has three working offices covering the Katong, Kovan, and Ang Mo Kio zones of Singapore.
- They hire well-trained FDW workers from overseas like Indonesia, Myanmar, and the Philippines, but also hold regular orientation programs for best output and behavior.
- They conduct customized instruction classes for special requirements such as old age or patient care. Specialists from White Angel Caregivers Consultancy usually handle this segment.
- They provide maids for various services like cooking, household cleaning, nursing, baby care, pet care, etc., who are well versed in English and Mandarin.
- There is an option of door-step service for needy families.
| 3. JForce Employment Service | |
|---|---|
| Phone: | +65 6344 1559 |
| Address: | 23 Bendemeer Road, #01-515, Singapore 330023 |
| Office Hours: | Mon – Fri: 10.00 – 20.00, Sat – Sun: 10.00 – 17.30 |
| License No.: | 14C7171 |
| Website: | https://www.jforce.com.sg/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 65.11% | 60.74% (High is Good) |
| Transfer Rate: | 0.8% | 0.86% (Low is Good) |
| Placement Volume: | 569 | 41 (High is Good) |
| Customer Rating | 4/5 | 3.5/5 (High is Good) |
| Experience: | 7 years | 5 (High is Good) |
The JForce company follows a specific pattern in understanding the clients’ needs individually.
The purpose is to assign a suitable maid with the matching potential to meet the family’s requirements and perform effectively for better customer satisfaction.
They conduct training programs to enhance the core competency of the workers and build an attitude of adaptability to the home environment of people of different origins.
Key Factors:
- They provide job briefing to the helpers before attaching them to the employer and constantly stay in touch with them to resolve any critical issues of understanding.
- The client can connect with the company to process a pre-selected maid from their home country to Singapore.
- During the overseas vacations of the employers, the helpers can stay in an allotted place.
- For tasks like elder care with particular requirements, the consultants choose pre-experienced helpers willing to work.
- The interview and shortlisting process of the maids is quick and simple, which suits the client’s timings.
| 4. JL Maid Specialist | |
|---|---|
| Phone: | +65 6581 3566 |
| Address: | Blk 279 Bishan Street 24 #01-58 beside NTUC Singapore 570279 |
| Office Hours: | Mon – Fri: 11.00 – 20.00, Sat: 11.00 – 18.00, Sun: 11.00 – 17.00 |
| License No.: | 11C4974 |
| Website: | https://jlrecruitment.com.sg/web/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 56.71% | 60.74% (High is Good) |
| Transfer Rate: | 1.25% | 0.86% (Low is Good) |
| Placement Volume: | 633 | 41 (High is Good) |
| Customer Rating | 3.9/5 | 3.5/5 (High is Good) |
| Experience: | 10 years | 5 (High is Good) |
The JL Maid Specialist is a famous maid recruitment company in Singapore and provides skilled helpers to households.
With continuous work in the maid service segment, they have gained professionalism and a better understanding of the clients’ specific requirements.
The consultants at the company ensure customer satisfaction and try to provide maids that either belong to the exact origin of the customer or at least understand the common language.
They have three centres in Boon Keng, Ang Mo Koi, and Jurong for easy client contact.
Key Factors:
- They operate from two offices in Singapore, located in the Bishan branch and the Pasir Ris Branch.
- They have a well-trained staff that is friendly in conversation and are experts in handling various tasks like cooking, child care, cleaning, and old-age care.
- The company is an authorized agent associated with MoM and many embassies across Asia. Maids from countries of different origins are also hired, such as India, Sri Lanka, Myanmar, and Filipino (Philippines).
- They specialize in training Filipino maids due to their command of English.
- Along with providing new helpers, they also support transfer maid facilities.
| 5. Raymond Maids Employment Agency | |
|---|---|
| Phone: | +65 6468 588 |
| Address: | 1 JalanAnak Bukit #01-10 Bukit Timah Plaza Singapore 588996 |
| Office Hours: | Mon – Fri: 11.00 – 20.00, Sat: 11.00 – 18.00, Sun: 11.00 – 17.00 |
| License No.: | 90C4749 |
| Website: | https://www.raymondmaids.com/en |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 64.56% | 60.74% (High is Good) |
| Transfer Rate: | 0.23% | 0.86% (Low is Good) |
| Placement Volume: | 492 | 41 (High is Good) |
| Customer Rating | 3.9/5 | 3.5/5 (High is Good) |
| Experience: | 32 years | 5 (High is Good) |
The Raymond Maid agency has long years of experience since its inception in 1989 and by now has deployed more than 15000 helpers in Singapore households.
Currently, they work from 5 offices (Katong Shopping Centre, Semba Wang Shopping Centre, Bukit Timah Plaza, and Caregiver Agency, Zhongshan Mall), which cover almost all the residential localities within a short radius.
The training sessions are c abroad and in local centres to ensure high skills and mental ability.
Key Factors:
- A maximum number of FDWs is arranged from Indonesia, Myanmar, and the Philippines, where they undergo strict training before deportation to Singapore.
- They can manage the direct hiring of pre-selected candidates into Singapore with legal paperwork through MoM.
- There is a compulsion with the employer. He needs to provide a $5000 bank guarantee along with personal accident and medical insurance for the recruited maid from a tied-up insurance company.
- The FDWs undergo medical check-ups every six months, provide fingerprint stamps, and attend aSetting-in Program on arrival in Singapore.
- The company regularly checks the maid’s performance through follow-up calls and provides free counseling for efficient work and friendly behavior.
| 6. GM Connection | |
|---|---|
| Phone: | +65 6100 1987 |
| Address: | Peninsula Plaza 111 North Bridge Road #05-53 Singapore 179098 |
| Office Hours: | Mon – Fri: 11.00 – 20.00, Sat: 11.00 – 18.00, Sun: 11.00 – 17.00 |
| License No.: | 18C9275 |
| Website: | https://gmconnection.sg/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 74.29% | 60.74% (High is Good) |
| Transfer Rate: | 0.7% | 0.86% (Low is Good) |
| Placement Volume: | 159 | 41 (High is Good) |
| Customer Rating | 4.3/5 | 3.5/5 (High is Good) |
| Experience: | 4 years | 5 (High is Good) |
The GM Connection is not an old setting in Singapore, but in due time, it has gained a vast network of clients because of its continuous check-in, deploying the best maid options.
With greater population diversity in Singapore, they bring-in helpers from multiple South-East Asian countries such as India, Indonesia, Myanmar, and the Philippines, to provide better understanding or easy adjustments at the client’s place.
Key Factors:
- There is an option to arrange a face-to-face interview with the maid, both online and offline.
- The potential helpers for their respective jobs are screened and profiled to record their abilities. This helps better match them to the required households.
- They maintain a level of transparency between the employer and the helper to let them know each other’s requirements and abilities. This eases the whole process and helps establish a long-term connection.
- You can also relyon them for other related services such as maid insurance, FDW work permits, direct hiring, and repatriation.
| 7. 1 Assist Agency | |
|---|---|
| Phone: | +65 6463 0419 |
| Address: | 170 Upper Bukit Timah, #03-31/#03-48 Bukit Timah Shopping Centre Singapore 588179 |
| Office Hours: | Mon – Fri: 11.00 – 20.00, Sat – Sun: 10.30 – 18.30 |
| License No.: | 14C7037 |
| Website: | https://1assist.com.sg/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 63.60% | 60.74% (High is Good) |
| Transfer Rate: | 1.52% | 0.86% (Low is Good) |
| Placement Volume: | 448 | 41 (High is Good) |
| Customer Rating | 3.8/5 | 3.5/5 (High is Good) |
| Experience: | 8 years | 5 (High is Good) |
While recruiting FDWs from overseas, they conduct one-on-one interviews carefully to ensure the quality and learning abilities of the candidate.
The helpers mainly belong to Malaysia, Thailand, Sri Lanka, Indonesia, India, Cambodia, and Bangladesh, as these countries are MoM approved.
The company operates from one head office and one branch office in Singapore.
Key Factors:
- They do not impose any hidden charges, and the monthly fees are competitive with other maid agencies working in Singapore.
- The training and instructions are given thoroughly to the maids to avoid any further issues in work performance.
- Basic practical household tests are arranged for the FDWs recruited abroad to ensure their learned skills.
- They regularly follow up on helpers allotted to households to check on their progress.
| 8. Eelit Agency | |
|---|---|
| Phone: | +65 6440 6468 |
| Address: | 865 Mountbatten Road #01-03 Katong Shopping Centre Singapore 437844 |
| Office Hours: | Mon – Fri: 11.00 – 19.00, Sat: 11.00 – 17.00, Sun: Off |
| License No.: | 18C9439 |
| Website: | https://eelit.sg/ea/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 65.71% | 60.74% (High is Good) |
| Transfer Rate: | 1.14% | 0.86% (Low is Good) |
| Placement Volume: | 200 | 41 (High is Good) |
| Customer Rating | 4.1/5 | 3.5/5 (High is Good) |
| Experience: | 3 years | 5 (High is Good) |
Eelit Agency is a newly formed recruitment firm for maids in Singapore. It is competing well in the sector with a higher quality of work and integrated ethics.
They ensure employer and employee work satisfaction at any cost. If there are any issues with non-adjustments between them, they provide alternate maid options.
Apart from the agency, they also run a “Touch a Heart” charity drive to serve the less fortunate in Singapore and the connecting regions.
Key Factors:
- Recruitment criteria are stiff as they thoroughly check the helper’s past regarding honesty, reliability, behavior, and domestic skills.
- Once the selected FDWs reach the Singapore centre, they are screened for medical check-ups along with physical cleanliness. Problems like head lice or any other cleanliness issues with the luggage are removed before deploying them to a household.
- The maids are thoroughly trained in mannerisms, housekeeping, utilities, personal hygiene, time management, and much more as required.
- They offer direct hiring and helper transfer facilities, while the company also has accreditation from the Philippines and Indonesian embassies.
| 9. Island Maid | |
|---|---|
| Phone: | +65 6553 7703 |
| Address: | Blk 716 Ang Mo Koi Avenue 6 #01-4030 Singapore 560716 |
| Office Hours: | Mon – Sun: 10.00 – 20.00 |
| License No.: | 13C6728 |
| Website: | https://www.islandmaids.com.sg/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 54.48% | 60.74% (High is Good) |
| Transfer Rate: | 0.78% | 0.86% (Low is Good) |
| Placement Volume: | 1007 | 41 (High is Good) |
| Customer Rating | 3.7/5 | 3.5/5 (High is Good) |
| Experience: | 8 years | 5 (High is Good) |
Within a short experience of 8 years, the company has served more than 10,000 families in Singapore and has a record placement volume of more than 1000 helpers this year.
They have launched 7 branches across the island and are open for consultation 7 days a week.
A vast pool of candidates apply each year to work with Island Maids from countries like India, Myanmar, the Philippines, and Indonesia. The potential candidates undergo thorough screening before being shortlisted to depart for Singapore.
Key Factors:
- A fully equipped hostel facility is available in central Singapore for a maid’s stay when the employer is out on holiday.
- Free, complimentary training sessions are given locally to enhance a fundamental understanding of the work.
- They provide well-trained and experienced confinement nannies that can take care of the newborn and are capable of pre/postnatal massage.
- A maid transport facility is also available for new maid’s arrival, maids leaving to their home country, passport office for renewal, and any other traveling-related issue.
| 10. Homekeeper Maid Agency | |
|---|---|
| Phone: | +65 6468 5220 |
| Address: | 170 Upper Bukit Timah Road #04-60 Bukit Timah Shopping Centre Singapore 588179 |
| Office Hours: | Mon – Fri: 11.00 – 19.00, Sat: 11.00 – 17.00, Sun: Off |
| License No.: | 09C5350 |
| Website: | https://www.homekeepermaidagency.com/ |
| Latest Facts (03/07/2021 – 03/07/2022) | Industry Average | |
|---|---|---|
| Retention Rate: | 62.56% | 60.74% (High is Good) |
| Transfer Rate: | 0.70% | 0.86% (Low is Good) |
| Placement Volume: | 942 | 41 (High is Good) |
| Customer Rating | 3.9/5 | 3.5/5 (High is Good) |
| Experience: | 13 years | 5 (High is Good) |
The Home keeper Maid Agency has experience of deploying more than 80,000 helpers into the households of Singapore. They are a one-stop solution for families seeking helpers for housekeeping and caring activities.
After recruiting candidates from Indonesia, the Philippines, and Myanmar, they set up interview schedules, followed by training in various skills like cooking, child care, disability care, house cleaning, etc.
The company staff takes care of insurance, work permits, passport renewals, and other paperwork formalities. Their offices are approachable in three convenient locations in Singapore.
Key Factors:
- The company ensures pre-deployment training for all the helpers.
- The training course outline covers the basic and variable points of considering jobs like cooking, cleaning, or caring.
- The helpers attend theory classes and perform practical’s followed by assessment tests.
- They provide a suitable candidate for your household that perfectly matches the requirements.
Frequently Asked Questions
Can you ask for a refund from the maid agency?
As per the latest government orders, maid agencies are bound to refund at least 50% of the amount of the service if it is terminated within six months.
Are maids allowed to break the contract and return to their home country?
Yes, the maids have the option to terminate the contract and return to their home country at any time.
What is the entire term of the contract that a maid serves?
In general, the contract made by the agency is for two years, which is renewed if the maid continues to work with the same employer.
When can an employer blocklist a maid?
An employee must only block the maid or helper in cases of theft, misconduct at work, dishonesty, or insubordination. In any other situation, the employee can be penalized by the MoM.
Is it legal to install CCTV in the maid’s room?
Yes, CCTVs are allowed in houses with serving maids to monitor the activities when they are not at home. Installing cameras in the kitchen, living rooms, and other places is permitted, but putting them in changing rooms or bathrooms is an offense.
What to Consider While Approaching a Maid Agency in Singapore?
The Internet is flooded with a list of recruitment firms providing eligible helpers in Singapore. Still, choosing a company based on mere statements or claims wouldn’t be suggested. One should consider verifying specific crucial points in receiving an honest and reliable maid service.
- Carefully check the company’s portfolio.
- Do not always fall for a low price.
- Do not hire from a non-approved agency.
- It is beneficial to choose a maid that speaks the common language of the employer.
- Avoid part-time maids.
- Do not entirely rely on customer reviews and recommendations, as the quality of service usually depends on an individual’s requirements.
- You can choose based on ahigher retention rate and alower transfer rate.
Sign up